Great client service goes way beyond that practiced smile, it’s a far more holistic approach to just about everything you do. In this article Miles outlines 5 ways you can provide great service and attract loyal clients.

Legal eagle, Chris Gatewood explains how to eliminate your working life of bad payers. He provides a six-step checklist when devising a standard service agreement, plus some extra tips for countering any objections. Now you can clear your client list of deadbeat debtors forever!

An ounce of planning's worth a pound of cure. In this sample chapter from The Principles of Successful Freelancing, Miles Burke shows us some of the questions you'll need to answer before you embark on your freelancing career.

In the immortal words of Kermit, it’s not easy being green—but there are ways you can do your bit for the environment. Here, Matt offers ten commonsense ways to reduce your carbon footprint ... and your energy bill.