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About the Author
Lauren Kirby
Lauren is the founder and president of TurnAround, LLC a business process improvement and management training company.
Professional Website Usability
In this five part series, Lauren discusses Website Usability in terms of knowing how to give your users what they want. She goes from helping you make the decision to conduct a Usability Study to interpreting the results and producing a report.
It's a must-read for anyone who wants to make the site they're developing more effective and user-friendly.
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PART 1: Pay Now or Pay Later
PART 2: Planning a Web Usability Study
PART 3: Preparing for a Web Usability Study
PART 4: Implementing a Web Usability Study
PART 5: Interpreting Results and Producing a Report