Article
Research: First Steps for Designers
In his new book, Sexy Web Design, Elliot Jay Stocks shares the methods he uses to create stunning web interfaces—and one of the most important steps is to do some research. In this sample from the book, Elliot explores different ways to gather inspiration and cool ideas for your next project.
We’ve been hired by an events promoter to build a website for an upcoming event for Web industry professionals. The goal is for the visitor to buy an “access all areas” ticket for the event; the design should have a huge impact on users when they visit, the interface should be usable and clutter-free, and they should be really impressed by what they see. But before we even think about touching Photoshop, we need to do some research.
Let’s begin with the first logical step, and analyze the brand values associated with the event. These in turn will be the core messages that the site needs to convey. Let’s imagine we ask our client for some brand values, and they give us the following ideas to work with:
- fun and exciting: more than just a conference
- credibility: advice from the absolute experts
- inventive and innovative: a group of creative people open to new ideas
Already that might start conjuring up some stylistic ideas in our minds, but let’s leave that for the moment. We should be asking ourselves: what makes up an event site? Our client has yet to specify the actual pages they want, so we’ll help them out by brainstorming:
- Home: an introduction to the event; leads people into other parts of the site
- Bookings: to sell the ticket types
- Schedule: for details about the event
- Speakers: an easy glance at the experts involved
- Venue: where the event is located and the facilities available
- Sponsors: may appear in the sidebar or footer, rather than a page of its own
- Community: parties, links to social networks, photos, and so on
Let’s take a look some of the values we want to convey with our site, and take a peek at how other event web sites go about it.
The Element of Fun
Events—or, more specifically, the kind we like to have in the web community—tend to emphasize the convivial aspect. Who would’ve thought that people like to hang out with their friends and colleagues for a social drink?
With the fun element being such an important selling point, it makes sense for us to give this a lot of prominence on our web site. Although it’s important to stress the knowledge that can be gained at such events, we all know that we’re just as interested in the parties! That’s why we’ll suggest to our client that a whole page should be dedicated to social gatherings happening around the event, with the imagery of the site portraying a fun, party-like atmosphere.
Gravitas and Authority
But we mustn’t get carried away with all this fun malarkey. We need to make it clear that this is a credible, serious event, too. Otherwise, how else are delegates going to convince their bosses to pay for this out of their training budget? The web site for Web Directions North, shown below, is neat, clean, and means business.
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Going to an event is meant to be an educational experience, especially when a workshop is involved. The Sidebar Workshops site we see in the figure below does this well by explicitly stating What You’ll Learn right near the top of the page, and again right underneath the registration information. As well as the prominent position, the text is short and easily digestible: a nice, memorable chunk to take away.
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Inventive and Innovative
Our client also wants us to ensure that the design suggests a feeling of invention and innovation. One way to present this idea with the most impact will be to create a design that breaks the rules slightly, whether that’s in terms of color, layout, or type. As we look around for inspiration for our design, we’ll be sure to keep our eyes out for examples that exemplify this goal. The real opportunity for trying something new will come later, however, when it’s time to plan the aesthetics of the design.
Achieving a Balance: Information and Atmosphere
Balancing the display of information while conveying the right atmosphere is a huge challenge.
When I designed the Future of Web Applications (FOWA) Miami 2008 site, I attempted to get the best of both worlds by giving the site a fun kind of feel with the beach in the background, but keeping the information neatly organized in the foreground. You can see this on the schedule page in Figure 1.3, with the clear separation of time slots and information. We decided that it would be more helpful if I designed some icons to visually indicate each type of session; that way, users could clearly see if it was a presentation, a lunch break, or a party, and so on. This allowed for the opportunity to throw a bit more of the playful feeling into the mix, so I threw in some little dudes.
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The Sidebar guys kept the schedule looking fairly businesslike on their Workshops site, seen in Figure 1.4, but it still looks terrific, and is a great example of attention to detail.

What Matters the Most?
If you think about what might be the most important information relating to an event, you might say date, location, and price—but in all likelihood there are other elements that entice potential attendees.
Most events’ web sites recognize celebrity appeal and make their big-name speakers as obvious as possible, like dConstruct, shown in the figure below. The reverse is also true: if the event lacks many web personalities, they’ll play down the speaker list. Sometimes the speaker list is so unwieldy that they choose to exclude it from the homepage altogether, and instead focus on more general information, as demonstrated by the South by Southwest Interactive homepage below.
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Venues and locations can sometimes be a drawcard for delegates. And when the location is also a popular holiday destination like Miami, then you should really shout about it.
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Brand Consistency
Brand consistency is the goal of keeping a consistent look, feel, and message across all of a company’s communications, including its web site. Depending on the project, you could find yourself in one of a number of potential situations. Let’s take a look.
From Scratch
If the brand for the event is yet to exist, then our site will be providing the beginnings of a defined experience and acting as a style guide for other events to follow. Be mindful that limits may still apply, though: this might be the first event, but it should probably tie in with already established concepts by the company. That might translate to a simple action like incorporating the parent company’s logo into the footer, or it may be more complex: there could be a particular set of style guidelines that we have to follow, such as a color scheme or font.
Redesign
If previous site designs exist, then you should maintain consistency, but each event could have its own voice, or theme. You can use previous versions of the site as a guide to design elements you could reuse. Perhaps you could use a different color palette, yet still maintain a similar design template.
Tie-ins
You may need to create a design that closely ties in with a previously established identity. The An Event Apart web site seen below has its own branding, but incorporates the exact same look and feel of its sister site, A List Apart. Rather than taking only small elements of the design patterns as you might find when a child site is borne of a parent company, the two are treated as equals: two sides to the same coin.
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For our project, we’ll need to incorporate the company logo of the organization running the event—but we’ll have free rein when it comes to the actual event branding, since it’ll be the first of its kind (that is, the first scenario—From Scratch—above). This will demonstrate how you can be creative while still operating within a few guidelines. Guidelines are good, by the way: they take away some of the scare factor of a completely blank canvas!
Always aspiring to create a unique look that's out of the ordinary,